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Mind IT Services

Managed IT Services — Features & Benefits

Everything covered under your MindIT Managed Services Agreement, so you know we've got you covered.

Support Services
Senior-level techs available remotely and on-site during business hours, with after-hours emergency coverage.
Remote Support
Mon – Fri  |  8:30 AM – 5:00 PM CT
  • Unlimited in-scope support calls
  • Remote diagnostics & resolution
  • After-hours on-call for network emergencies
On-Site Support
Mon – Fri  |  8:30 AM – 5:00 PM CT
  • Unlimited in-scope on-site calls
  • Hardware troubleshooting & repair
  • After-hours on-call for network emergencies
Covered Platforms & Software
We support current versions of all major operating systems and productivity platforms.
Windows Desktop
macOS
Windows Server
Terminal / Remote Desktop Services
Microsoft 365 / Office
All platforms covered on current versions supported by their respective vendors (Microsoft, Apple).
Security & Endpoint Protection
Proactive protection across your devices, email, and software — managed so you don't have to think about it.

Antivirus Management

  • MindIT manages and maintains your AV platform in all scenarios
  • Client can provide licensing or use MindIT-procured solution

Email Filtering

  • Virus & spam filtering configuration
  • Troubleshooting & vendor coordination
Cloud platforms (M365, Google Workspace) typically include adequate built-in filtering. Client pays for any additional subscription services.

Patch Management & Access Security

  • OS & application updates on a regular schedule
  • Driver & BIOS updates on an as-needed basis
  • Multi-factor authentication (MFA) enforcement & support
Network & Network Security
Full configuration and ongoing management of your office network infrastructure.

Network Infrastructure

  • Router configuration & ongoing management
  • Network switch configuration & management
  • Wireless access point (WAP) configuration & management
  • VLAN segmentation — guest vs. corporate traffic isolation
  • Firewall rule management — inbound & outbound rule review & maintenance

Network Security

  • DNS filtering & content filtering — blocks malicious sites at the network level (OpenDNS / Cloudflare Gateway)
  • VPN support — ongoing support for remote access VPN connectivity
VPN initial setup may be scoped separately depending on environment complexity.

Continuity & Planning

  • ISP redundancy planning — advisory & configuration of failover connections for business-critical environments
  • Network documentation — topology records maintained on your behalf
Server & Cloud Administration
We keep your server and cloud environments running clean — users, permissions, licensing, and more.
🗄 Server Administration
If applicable to your environment
  • User account adds, disables & deletions
  • Security & permission management (client-specified)
  • Shared folder & file share management
  • Group Policy management — desktop settings, mapped drives & security baselines
  • DNS & DHCP management
  • Software licensing management
  • Printer connectivity & print queue management
Cloud Administration
If applicable to your environment
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  • User account & permissions management
  • Drive / OneDrive / Box / Dropbox permissions
  • Teams & SharePoint administration — channel setup, guest access & governance
  • Conditional access policy management — device compliance via Entra ID
  • Offboarding data exports for departing users
  • Mail flow troubleshooting
  • Licensing management & cloud backup administration
Additional Services
Backup, procurement, mobile, liaison, and strategic advisory — all included in your agreement.

Backup Administration

  • Backup configuration & health monitoring
  • Endpoint backup — laptops & desktops covered, not just servers & cloud
Licensing and subscription costs are the client's responsibility. Mind IT offers a backup solution for M365 and Google Workspace for an additional fee.

Hardware & Software Procurement

  • Vendor-neutral product advice & selection
  • Full procurement of new equipment on your behalf
  • Repair hardware procurement

Mobile Device Support

  • Connectivity to corporate resources for iOS and Android devices
  • Corporate email profile configuration for iOS & Android
  • BYOD policy guidance — defining what personal devices can and can't access
Applies to devices belonging to users covered under the monthly services plan. Full mobile device management (MDM) available for an additional fee.

Technical Liaison Services

  • Internet Service Provider (ISP)
  • Printer & Copier Service Providers
  • Web Hosting & Development Vendors
MindIT acts as your technical advocate when vendors require intermediate-level expertise. We do not perform repairs on third-party systems.

Technical Advisory & Planning

  • Dedicated strategic advisory time included annually
  • Capital expense & IT budget planning
  • New location planning & office move coordination
  • Cyber insurance application support — helping you complete questionnaires accurately
Onboarding & Asset Management
Structured processes that save time, reduce errors, and give your team confidence every step of the way.

New Employee Onboarding

  • Account creation across all platforms
  • Device setup & configuration
  • Email, app access & permissions provisioning
  • Structured onboarding checklist for every new hire

Device Lifecycle Tracking

  • Hardware inventory maintained on your behalf
  • Age & warranty status tracked per device
  • Proactive replacement recommendations before failures occur
Mind IT Services
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(651) 317-9646  ·  Twin Cities, MN  ·  minditservices.com